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Please check the details of the order confirmation email and the dispatch confirmation email carefully. It is your responsibility to notify us if there are any errors or inconsistencies by contacting Customer Services by email at eucustomerservice forever21inc. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Please see our Shipping Information Notice for further information. Any errors are wholly unintentional and we apologize if erroneous information is reflected in product prices, item availability, or in any way affects your individual order.

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Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice including after you have submitted your order. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If you are not completely satisfied with your Forever That means once an item is gone, it may be gone for good and not appear on the Site again.

When an item featured on our Site is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. In some cases, merchandise displayed for sale at the Site may not be available in Forever 21 stores. If you have ordered a product that is unavailable, we will inform you as soon as possible by email and, if applicable, give you an estimated date of when the product is due to be back in stock and available for dispatch to you. The prices displayed at the Site are quoted in euros and are valid and effective only in the EU.

The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please see Shipping Information for delivery costs by destination and item type. In some cases, Forever 21 stores may also have different prices or promotional events at different times.

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Sale prices on the Site are Internet-only specials and do not reflect the pricing of Forever 21 stores. We are unable to change the delivery addresses for parcels once the order has been placed. Please note that any changes you make to your account after placing an order will not take effect immediately and won't apply to orders already placed.

We aim to deliver your ordered products by the estimated date set out in the dispatch confirmation email, or, if no date is given, at the latest within 30 days of the date of the dispatch confirmation email.


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In the event that your delivery is delayed for any reason within our control, we will do our best to keep you informed of the estimated delivery date. Ownership of and risk in the products you have ordered will pass to you at the time they are delivered to you. For example, unless expressly permitted for a particular promotional code, you cannot use a student discount in combination with another promotional code.


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  4. If you have more than one promotional code and the codes cannot be combined, it is up to you to use the promotional code that has the biggest benefit to you. You will cooperate as fully required by Forever 21 in the defense of any claim. Forever 21 reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not in any event settle any claim without the prior written consent of Forever For any action at law or in equity relating to the arbitration provision of these Terms and Conditions, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Forever 21 exclusively in the English Courts.

    If any provision of these Terms and Conditions is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from these Terms and Conditions and will not affect the validity and enforceability of any remaining provisions. Forever 21's failure to insist upon or enforce strict performance of any provision of these Terms will not be construed as a waiver of any provision or right.

    No waiver of any of these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition. Forever 21 reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Forever You may terminate the Terms at any time.

    Upon any termination of the Terms by either you or Forever 21, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this these Terms or otherwise. All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. Forever 21 disclaims any proprietary interest in trademarks, service marks and trade names other than its own.

    No use of these marks may be made without the prior written authorisation of Forever 21, except as necessary to accurately identify the products or services of Forever Forever 21 Terms and Conditions Effective February 24, This Returns and Exchanges Policy applies to all purchases made through the website Forever All Forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information. Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date.

    Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents if applicable. Cosmetics may be returned if gently used, with the original packaging, and with the original receipt.

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    All other returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Your package includes an order invoice, return form, customs documents if applicable , and a pre-printed merchandise return label. Refunds will be issued in the original form of payment. Please allow weeks from the return ship date for your account to be credited, and billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used.

    The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item s and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you. You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal.

    At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only.

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    Please allow billing cycles for the credit to appear on your statement. Should you receive damaged, defective, or the wrong item s , please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item s plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form.

    We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item s on the return form. If you would like a replacement of the item s , please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item s purchased, at no cost, as long as the merchandise is available.

    If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item s plus any original shipping charge paid by you.

    Refunds can only be made to the exact gift card, e-gift Certificate or store-credit used for the original purchase. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Forever 21 will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Forever 21 is a party to the proceeding.

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    This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty days of filing the case, then either Forever 21 or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use.

    If you do so, neither you nor Forever 21 can require the other to participate in an arbitration proceeding. To opt out, you must notify Forever 21 in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:. You must include your name and residence address, the email address you use for your Forever 21 account if any , and a clear statement that you want to opt out of this arbitration agreement. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void.

    This arbitration agreement will survive the termination of your relationship with Forever For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Forever 21 exclusively in a state or federal court located in Los Angeles, California, and to submit to the personal jurisdiction of the courts located in Los Angeles County for the purpose of litigating all such disputes.

    If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions.

    Forever 21's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right.